Return and Refund Policy

At Eva Techie, we strive to provide high-quality tech products that meet your expectations. If you are not completely satisfied with your purchase, we are here to help! Please read our return and refund policy below:

1. Return Period

You have 30 days from the date of delivery to initiate a return for most products. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging with all tags, labels, and accessories included

2. Non-Returnable Items

Certain items are non-returnable, including:

• Digital products or downloadable software
• Gift cards
• Opened or used items that are not in their original condition
• Items marked as final sale

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team to request a return authorization.
2. Provide your order number and the reason for the return.
3. Once your return is approved, you will receive instructions on how to return your item.
4. Package the item securely, including a copy of your order confirmation or receipt.

4. Shipping Costs

You are responsible for the shipping costs associated with returning your item unless the return is due to a defective or incorrect product. In that case, we will cover the return shipping costs.

5. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

6. Exchanges

If you need to exchange an item for the same product in a different size or color, please initiate the return process as outlined above, and place a new order for the item you want.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund for the damaged product at no additional cost to you.

8. Contact Us

If you have any questions or need further assistance regarding our return and refund policy, please contact us at:[email protected]